Vendor‑neutral Architecture Advisory
Design a target architecture that integrates TrustNow DxP with your existing PBX/CCaaS, CRM, IAM, and core business systems.
Vendor‑neutralOn‑prem / HybridGoverned & Auditable
What we cover
Assess
- Current CX ecosystem: Genesys/Avaya/Cisco etc.
- Integration patterns: SIP, APIs, events, webhooks
- Security posture: IAM, network zones, secrets, keys
- Data flows: transcripts, action logs, retention needs
- Scalability + resilience requirements (HA/DR)
Deliverables
- Target architecture (Layer A–D mapped)
- Integration blueprint (systems, connectors, flows)
- Deployment model: on‑prem / hybrid / phased
- Sizing and performance assumptions
- Implementation plan + risk mitigations
Outcomes
- Clean integration with minimal disruption
- Reduced vendor lock-in and future-proof posture
- Faster deployment via standard connectors
- Secure and governable operations model
- Clear blueprint for engineering execution
Engagement model
1) Discover
Stakeholder interviews, data collection, access checks, baseline metrics.
2) Design
Blueprints, operating model, controls, and phased implementation plan.
3) Deliver
Executive readout, backlog, success metrics, and change management plan.
Ready to move from assessment to action?
We can package this into a pilot plan mapped to TrustNow DxP and your existing CX ecosystem.
Book a demo + advisory session