Industry Blueprint

BFSI

Identity‑first, risk‑aware customer journeys with audit‑ready automation across cards, disputes, servicing, and collections.

What this template includes
  • BFSI journey map + controls
  • Department-aligned S‑M‑E A‑i Workers
  • IAM/OTP + fraud thresholds + audit
This page is a ready-to-use industry landing template. Swap examples with your client’s exact terminology.

High-impact journeys

Voice-first or omnichannel experiences that move from intent capture → policy checks → backend execution → auditable closure.

Card Loss & Freeze

Master A‑i Worker verifies identity, triggers card lock, orders replacement, sends summary.

AI WorkersFraud/ Cards

Dispute / Chargeback

Transactions review, case creation, evidence notes, next steps—governed and traceable.

AI WorkersDisputes

Address / Profile Update

Policy checks + CRM/core update + receipt ID with effective date.

AI WorkersProfile

Fees / Eligibility

Policy RAG with optional account lookup; waiver rules enforced.

AI WorkersPolicy

How it runs (A→B→C + D control plane)

  • Layer A: Runtime + Enterprise Integration Hub (Voice Gateway, Streaming APIs, CCaaS/PBX, connectors, observability)
  • Layer B: CX OS defines queues/skills/SLAs, routing, handoff, context mapping
  • Layer C: Worker Stack executes via Master A‑i Worker + S‑M‑E A‑i Workers with scoped tools + RAG/KB
  • Layer D: Agent Fabric governs lifecycle, approvals, least privilege, auditability
See Integration Hub

Controls & compliance (non‑negotiables)

  • On‑prem STT/LLM/TTS option with data residency
  • Least‑privilege tool scopes per worker
  • Full audit trail: actions + API responses
  • Redaction/retention controls for transcripts
On‑PremGovernedAuditable
Security & Ethical AI

Enterprise touchpoints

Designed to fit your existing operating model — no rip-and-replace.

Contact Center / Telephony

  • TrustNow Customer Interaction Platform (inbound/outbound)
  • Genesys / Avaya / Cisco / CCaaS adapters
  • Recording/QM, WFM/WFO, speech analytics hooks

Business systems

  • Core banking / card processor
  • CRM (TrustNow or client)
  • Disputes/case management
  • KYC/AML systems, IAM/OTP