Platforms
TrustNowAI CX OS — Enterprise Experience Orchestration
Define client-specific queues, skills, priorities, SLAs, routing policies, and AI↔human handoff logic—without ripping out the existing CX ecosystem.
On‑Prem default
Enterprise-grade
Governed
Auditable
What you get
- Autonomous AI Workers aligned to your org structure
- On‑prem STT/LLM/TTS + human‑like voice library
- Enterprise routing, handoff, and governance controls
- Auditability by design (actions, APIs, transcripts)
Deployment modes: On‑prem default • Optional hybrid on request
What it delivers
A vendor-neutral orchestration layer that makes AI fit your existing CX ecosystem—routing, context, handoff, and governance.
Queues, Skills, Priorities & SLAs
Model enterprise routing with VIP and escalation triggers.
Queues
SLAs
VIP rules
Context ingestion & continuity
Unify CRM history, entitlements and policy signals into session context.
CRM context
Entitlements
Session state
AI routing + human handoff
AI-first where appropriate; warm transfers/callbacks with full context.
AI-first
Warm transfer
Callback
Reporting & ops alignment
Dispositions, wrap-up logic and metadata into dashboards/workflows.
Wrap-up
Reporting hooks
Ops-ready