Product Doc

TrustNowAI CX OS

A vendor‑neutral orchestration layer that makes AI fit your existing CX ecosystem without disrupting operations.

Schedule a Demo Back to Resources
Tip: This is a content shell. Your team can drop approved PDFs/links without changing layout or IDs.
At a glance
  • Audience: CX leaders / ops
  • Works with: Genesys/Avaya/Cisco/CCaaS
  • Key: Routing + handoff + context
Product DocEnterpriseTrustNow DxP

What’s inside

Routing + handoff brain

Define AI-first vs human-first, escalation triggers, warm transfers, callbacks, and case creation with full context.

  • Queues / skills / SLAs
  • VIP rules and fraud triggers

Context mapping

Pull/push CRM, policy, entitlement, and journey context into execution-ready sessions and dashboards.

  • Wrap-up/disposition codes
  • Reporting hooks to existing BI